FAQs: Online Order for Delivery or Pick-up

Placing online orders is easy and can be done directly on the Andy’s Liquor app or AndysLiquor.com.  On the Andy’s Liquor app, select the shopping method (next to the home icon) and choose either pick-up or delivery.  On the website, select the list icon in the top right corner.  From here, select your store then choose either pick-up or delivery.

To start your order, browse our departments or search for products to add items to your list or cart.  We also recommend you log into your account before you begin shopping.  This allows you to view previously purchased items and add them directly to your cart.

For delivery orders, Instacart will shop and deliver your order.  

For pick-up orders, Instacart will shop your order, however, an Andy’s Liquor employee will load the order into your vehicle upon your arrival.

To determine if Instacart delivers to your address, start an order, and select “Delivery.”  Enter your address.

Typically, pick-up hours are between 10 am – 8 pm, but could vary by store.  To view available pick-up times, select “Pick-up” as the shopping method. Click the location icon and select “View Timeslots.”

Note, pick-up hours on holidays are subject to change per store holiday hours.

Yes, you can use it at any retailer on the Instacart Marketplace.

You can cancel your Instacart+ membership at any time.  If you have not placed a delivery order after the 14-day free trial has ended, you will receive a full refund for membership fees.  If you have placed a delivery order, you will be charged the full annual fee.

When you place an order, there's a temporary hold on your card that's a bit higher than your order total. You might see multiple authorization holds if you add items after placing an order on AndysLiquor.com. Authorization holds vary, but are typically about 15% higher than the order total at checkout. We use temporary holds to make sure we can cover any changes, like if you decide to add more items or if you a shopper swaps an item for a different price. Don't stress—this will adjust back to the actual cost once everything is finalized with your pick up or delivery. It can take up to 7 days for the pending charge to drop, depending on your band.

You could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount, or if you place the order several days in advance of delivery and the original authorization hold expires prior to delivery.

Pick-up is offered at the following locations: 

• Andy’s Liquor Crossroads 1201 S Broadway Ste 56
• Andy’s Liquor Northeast 2125 Wellner Drive NE #C
• Andy’s Liquor Marketplace 2932 41st St NW
• Andy’s Liquor Northwest 3514 55th St NW

Pick-Up is not currently available at Andy’s Liquor Express.

Pick-up hours are available during store hours.  To view available hours, go to AndysLiquor.com, select “Pick-up” as the shopping method to view available pick-up windows.  Change the select pick-up window by clicking the location icon and then selecting “View Timeslots.” 

On the app, view pick-up hours by selecting the left-hand menu bar icon and clicking your current shopping method.  Select “Pick-up” and identify the store you’d like to pick up from. 

Note, pick-up hours on holidays are subject to change per store holiday hours.

Orders can be picked up within one hour of placing the order, as long as Instacart Personal Shoppers are available. Your Personal Shopper will notify you when your order is ready for pick-up.  

Orders must be picked up by 8 pm on the day you selected for pick-up.  

Pick-up orders can be placed six days in advance. 

To view available pick-up times on AndysLiquor.com, navigate to your shopping method and select “Pick-up.”  Identify your store using the location icon and click “View Timeslots.” 

On the app, navigate to the left-hand menu bar icon and select “Pick-up” as your shopping method.  Identify the store you’d like to pick up from to view available times.

When you shop online, you receive the same price as shopping in our stores.  For pick-up, there is a $10 order minimum.  There are no additional service fees.

Upon arriving at the store, park in the designated pick-up spot.  Call the number listed on the sign in the pick-up area and let the store know you’re here for your order.  An Andy’s Liquor team member will bring your order out and load it into your vehicle.  

For an even quicker pick-up experience, use the Andy’s Liquor app to notify the store when you are en route or in the parking lot.  After you receive notification you’re order is ready for pick-up, select the “Tell us you’re coming” button.  Input your vehicle type and color.  You may be asked to turn on your location so we know when to begin gathering your order.  Upon your arrival enter your parking space into the app.  You’ll be notified shortly when one of our friendly associates is bringing your order to your vehicle.

After you receive a notification that your order is ready for pick-up, it can be picked up any time before 8 pm on the day you are scheduled to pick it up.  Orders not picked up by 8 pm will be returned to the shelf and you will need to contact the call center to reschedule or receive a refund.

You may be charged a 15% stocking fee.

To monitor your order as well as modify it or chat with your Instacart Personal Shopper, log into the Andy’s Liquor app or AndysLiquor.com.  Navigate to “My Orders & Receipts” and select the order you’d like to monitor.  The order details page will automatically update with the order status including “In Progress” when being shopped or “Ready” when available for pick-up.

If you need to add or delete items from your online order, follow the instructions below.  It’s important to note you can modify your order up until when the Instacart Personal Shopper starts shopping your order (typically 1 – 2 hours before the requested delivery or pick-up time).

1. Log into the Andy’s Liquor app or AndysLiquor.com and navigate to “My Orders & Receipts.”
2. Select the order you’d like to modify and click “Add to Order.”
3. A new window will open.  Select or search for the items you’d like to add to your order.  When finished, click “Complete.”  These items will automatically be added to your order at the bottom of your list.
   

In this case, a comparable substitution may be made by your shopper based on brand, flavor, size, and price, if you’ve indicated within your order that substitutions are allowed.  Guests do have the option to select substitutions when placing the order via the Andy’s Liquor app or AndysLiquor.com. 

Yes!  This option is available after you select “Place Order.”  For items that are out of stock or have low inventory in the store, you’ll be prompted to select a substitution.  You can approve the substitution or select “Other Options” to search for additional choices. 

It’s important to note that the substitution will only be shopped if the initial item is not available at the selected store when your order is being shopped.

The items below are not available to purchase online:

• Gift cards
• Lottery tickets
• Tobacco
• Products containing THC
• Products containing CBD

Upon submitting your order, you must provide proof of age (21+) and will be prompted to enter your birthdate.  To complete the order, you will also be required to agree to the terms and conditions. 

For both pick-up and delivery orders, you are also required to show a federal or state ID showing your date of birth (21+).

For your convenience, we accept Visa, Mastercard, Discover, and American Express.

We do not accept international credit cards, prepaid debit cards, HAS/FSA cards, WIC, EBT or Andy’s Liquor gift cards.

Yes!  To save your payment for your next online order, simply select “Save to Profile” when checking out.

The price you pay for an item is the price the item is when the order is complete.  It’s important to note, that your order isn’t complete until it’s been picked up or delivered. 

To take advantage of promotions, weekly ad pricing, and special offers, the order must be fulfilled (picked up or delivered) that same day or at least before the promotion expires.

It’s easy to view your previous orders and receipts by logging into the Andy’s Liquor app or AndysLiquor.com.  On the app, navigate to the left-hand menu bar icon and click “My Orders and Receipts.”  On the website, hover over your name in the upper right-hand corner and select “My Orders and Receipts.”

When you place an online order, the anticipated charge for your items (including approximate taxes and fees) is shown and included in the order confirmation email.  Changes to your order before and during shopping will affect the final total on your receipt.  These changes can include added items, substituted items, and unavailable items.

Once your online order is submitted, a temporary hold is placed on your card for slightly more than the order total to cover any changes that may have occurred when your order was shopped.  The order total can change due to additions, substitutions, or unavailable items.  Once your order is complete, your card is charged for the final order total.  This total is reflected on your order receipt. 

If your order is canceled before it is shopped, your bank will remove the temporary hold from your account.

When you place an online order, the anticipated charge for your items including estimated taxes and fees is shown and included in the order confirmation email.  Changes to your order before and during shopping can impact the amount of taxes charged.  These changes can include added items, substituted items, and unavailable items.  Once your order is complete, the total taxes charged are reflected on your order receipt.

If you need to reschedule an order for delivery or pick-up, log into the Andy’s Liquor app or AndysLiquor.com and navigate to “My Orders and Receipts.”  Select the order you’d like to reschedule, scroll down to the order details, and click “Reschedule.”  Choose a new time and date for your order.  It’s important to note you can reschedule your order up until Instacart starts shopping your order (typically 1 – 2 hours before the requested delivery or pick-up time).

The in-store feature turns the Andy’s Liquor app into a valued companion for customers who are shopping in the store.  You can create your shopping list using the in-store feature, and it then automatically sorts the list by the product’s location and in-stock level so you can complete your trip in less time than before.

Yes!  Simply select “Order for Pick-up or Delivery” at the bottom of your shopping list.  Choose pick-up or delivery, and all eligible items will be placed directly into your cart.

Not all items that are available for in-store purchases are available for pick-up or delivery.  Some of these items include:

• Gift cards
• Lottery tickets
• Tobacco
• Products containing THC
• Products containing CBD

To share your list or cart, log into the Andy’s Liquor app and verify your shopping method is in store.  In the upper right-hand corner, click on your shopping list/cart and select “Options” at the top of your list.  Here, you can text or email your list to another user.

Yes!  You can share a list but there are some things to note:

1. Items in the cart don’t refresh in real-time if they are added on different devices.
2. If you’re on the in-store list and someone else adds an item, you’ll need to exit the list and re-open it to view the added item.
3. The count bubble (shown when not in the list) on the list icon will not update when someone else adds an item to the list.  To update the count bubble, open the list or change locations.
4. When shopping on a desktop, refreshing the browser will update both the list and count bubble.
5. Both lists are required to be in the same shopping mode (in-store, pick-up, or delivery).

To maintain the quality and safety of products, we are unable to accept returns for online orders.  If you’re unsatisfied with your order, you may request a refund or a credit on your next order.

To maintain the quality and safety of products, we are unable to accept returns for online orders.  If you’re unsatisfied with your order, you may receive a refund or credit on your next order.  To report an issue, follow the steps below.  You can also contact our Support Center at 1-844-414-7467.

Orders placed on the Andy’s Liquor app or AndysLiquor.com: 

1. Delivery Orders:
   1. View your order under “My Orders and Receipts.” 
   2. Choose “Report an Issue.” Identify which issue applies to the order (missing items, wrong items, damaged items, etc.) and select the products the issue pertains to.
   3. Once complete, choose a refund on your card or credit on your account.
2. Pick-up Orders:
   1. View your order under “My Orders and Receipts.” 
   2. Choose “Rate Order” and rate your order, four stars or less.
   3. After submitting your rating, a “Get Help” button will appear, click it.  On the help page, select the issue with the order (missing items, wrong items, damaged items, etc.) and the products it pertains to.
   4. Once complete, choose a refund on your card or credit on your account.

Orders placed on the Instacart app or website:

1. In the Instacart app, select the account icon.
2. Select “Your Orders” and navigate to the order with the product you would like a refund for.
3. Choose “Rate Order” and rate your order, four stars or less, or select “Report an Issue.”
4. Identify which issue applies to the order (missing items, wrong items, damaged items, etc.) and select the products the issue pertains to.
5. Click “Submit Issues.”  You’ll receive an email from Instacart with the amount that will be refunded to your account.

To view a credit, log into your account using a desktop website at AndysLiquor.com.  Navigate to your name in the upper right-hand corner and select “Profile” from the drop-down menu.  Click “Available Credits” on the left side of the screen to view any credits.  

To use your credit, your order subtotal must be more than $10 after your credit is applied.

Online orders can be canceled up to the time your Instacart Personal Shopper starts shopping the order (typically 1 – 2 hours before the requested delivery or pick-up time).  Cancelation fees do not apply if the order is canceled before the Instacart Personal Shopper picks the order. 

To cancel an order, log into the Andy’s Liquor app or AndysLiquor.com and navigate to “My Orders & Receipts.”

A $15 cancellation fee will be applied to orders that are canceled and have already been shopped.

No, we do not accept phone orders.

To place a special or large order, please contact your local store directly.

To request a refund or a credit due to order issues, you must make your request within 7 days of your pick-up or delivery.

Let us know as  soon as possible if your order –   

• Is missing items that you were charged for on the final receipt 
• Contains damaged, spoiled, or otherwise unusable items 

For missing or damaged items, we can issue a refund or credit towards a future order up to the amount you paid for an item.  Andy’s Liquor may issue a partial refund or credit for an item if only a portion of an item is missing or damaged. 

Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank.  You won’t see refunds in your Andy’s Liquor account. 

You can see any Andy’s Liquor credits in the credits, promos, and gift cards section of your Instacart account.  Credits will automatically apply during checkout on your next order.

We are so excited to offer a number of promotions and special pricing to help you shop and save!  It’s important to note, that your order isn’t complete until it’s been picked up or delivered.  Therefore, to take advantage of these offers, the order must be fulfilled (picked up/delivered) that same day or at least before the promotion expires.  This includes weekly ad pricing, special offers, promo codes, etc.

You can link your existing Instacart+ membership to your online shopping account by following these simple steps:

1. Sign in to your Andy’s Liquor account, via the Andy’s Liquor app or AndysLiquor.com, with the same email address you use for Instacart.
2. Navigate to your name in the top right corner to view the drop-down menu and select “Profile.”
3. Select “Link Instacart Account.”

It’s important to note since Andy’s Liquor delivery is fulfilled through Instacart, you will still be billed directly by Instacart.

Instacart+ is a special membership available to all guests.  It features exclusive perks like $0 standard delivery fees and minimum service fees on unlimited orders of $35 or more. 

It’s easy to sign up for Instacart+!  Follow the simple instructions below: 

1. Log into the Andy’s Liquor app or AndysLiquor.com.
2. Go to your “Profile” and select “Andy’s Liquor Instacart+.”
3. Click “Join Instacart+” and enter your credit card information.

A link to register for Instacart+ is also available at checkout.  Simply select “Get Instacart+” below the subtotal.  Select from the membership options and enter your credit card information.

You can also sign up for Instacart+ using the Instacart app or Instacart.com.  Once on the Instacart app or website, follow the instructions below:

1. In the upper left-hand corner, click the three horizontal lines and choose “Your Instacart+ Membership.”  (If you don’t see the horizontal lines in the app, select “Account” at the bottom of your screen and click “Your Membership” under Instacart+.)
2. Pick an Instacart+ plan (annual or monthly).

You can choose from a yearly or monthly plan.   A yearly plan is $99/year, and a monthly plan is $9.99/month.

Yes, you can use it at any retailer on the Instacart Marketplace.

You can cancel your Instacart+ membership at any time.  If you have not placed a delivery order after the 14-day free trial has ended, you will receive a full refund for membership fees.  If you have placed a delivery order, you will be charged the full annual fee.

When you place an order, there's a temporary hold on your card that's a bit higher than your order total. You might see multiple authorization holds if you add items after placing an order on AndysLiquor.com. Authorization holds vary, but are typically about 15% higher than the order total at checkout. We use temporary holds to make sure we can cover any changes, like if you decide to add more items or if you a shopper swaps an item for a different price. Don't stress—this will adjust back to the actual cost once everything is finalized with your pick up or delivery. It can take up to 7 days for the pending charge to drop, depending on your band.

You could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount, or if you place the order several days in advance of delivery and the original authorization hold expires prior to delivery.

To contact Instacart, call Instacart Support at (415) 423-1599.